FAQ

What products do you sell?

We sell Modafinil. Our flagship Modafinil brand is MODVIGIL® manufactured by HAB Pharmaceuticals Ltd.

What’s the difference between you and other Modafinil vendors?

We’re pushing the envelope in terms of customer service and ease-of-use. We’re the only Modafinil vendor that accepts VISA and MasterCard payments while offering full refunds and free international shipping with tracking on all orders.

Is my personal information safe with you?

Communication between you and our servers is 128bit SSL-encrypted. The application running this store is custom built with security in mind, and we’ve put every possible measure in place to shield ourselves against attacks from outside. Under no circumstances will we give your personal information to third parties and we will not use it for marketing purposes. We never ever store your billing information ourselves and we’re happy to work with a payment processing partner in whom we have full trust.

How can I get in touch with you?

Contact us anytime via [email protected]. Please note that we only provide support in English

Who are you guys?

team of experts with 10+ years of experience in the field of pharmaceutical trade, international order fulfillment, and technology operations. For a more philosophical take on that, head to our About page.

Shipping Questions

How much does shipping cost?

Nothing. It’s free.

What shipping methods do you use?

We use Express Mail Service (EMS) or Registered Airmail, depending on the destination country

Where do you ship from?

We ship directly from India, where HAB Pharmaceuticals Ltd. is headquartered

What countries do you ship to?

We ship everywhere in the world, except for Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, India, Ireland, Israel, Italy, Lithuania, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Switzerland, United Arab Emirates. If you live in one of these countries, you can use a mail forwarding company like Skypax.com for delivery. Please note that we don’t offer refunds or reshipments if the respective forwarding service refuses to forward your order.

When will I receive my tracking number/link to tracking page/link to ModaTrack?

As soon as your order is paid

How can I track my order?

Please refer to your order/payment confirmation email, which contains a link to your personal status page on ModaTrack. If you’ve lost your order/payment confirmation email, our support team will be able to help you out in no time!

What’s ModaTrack?

ModaTrack is the most advanced parcel tracking service in the online pharmacy industry. We’ve built this tool exclusively for ModafinilEdge customers, because we saw how much you all value consistent order status updates. With ModaTrack, you’ll automatically receive new tracking status notifications via email. If you don’t want to receive those notifications, you can just unsubscribe.

How long does it take for my order to arrive?

Generally, shipping takes 7 to 25 business days. As soon as your order has been shipped, you will receive an email with a link to your personal trackig page, powered by ModaTrack.

What happens if the shipment gets stolen or lost in customs?

We’re constantly tracking all orders. Should any issues arise, we’ll automatically notify you and you’ll be able to choose between a full refund or a free reshipment. There’s no need on your part to worry about lost shipments, we’ve got it all covered.

The tracking page says that my parcel has been retained by customs. That’s a problem, right?

No, because all parcels go through customs, but not all are actually being inspected. Seeing the following two status descriptions is normal: “Retention reason : Other” and “Retention reason : Awaiting presentation to customs commissioner”. Only if this status doesn’t change for 10 days could there be an issue.

Do you ship to PO boxes?

Yes, we do. Keep in mind that shipments have to be signed upon pick-up/delivery.

What does the package look like, and is it discreet?

We are required by the Indian post office to simply state on the envelope that it contains “Health Products”. We’re already working on ways to fix this in order to be 100% discreet. Right now, we can offer 95%.

With recent news about delayed pharmacy exports coming from India, how can you guarantee the supply of Modafinil?

Our network of suppliers is solid. We’ve put additional measures in place that prevent future incidents from disrupting our supply chain. If worse comes to worst, we’ll immediately refund all pending orders, no questions asked.
Payment Questions

What payment methods do you offer?

We accept payments by credit card (VISA, MasterCard) and Bitcoin.

Do you offer refunds?

Yes, we offer full refunds in the case that your order has been lost or seized by customs after they leave India. We offer reshipments instead of refunds if your order has been lost before leaving India, if you receive damaged goods, or if you receive the wrong goods due to an error on our side. We don’t offer refunds or reshipments if you use a wrong shipping address or if you did not accept the order after several failed delivery attempts.

Where is your credit card payment gateway headquartered?

We chose Shenzen in China as our financial hub, because of its proximity to Hong Kong, the most important financial hub in Asia. Our credit card payment partner is awesome.

Does my credit card statement disclose the nature of my purchase from you guys?

Nope, the payment subject is perfectly discreet and does not disclose anything about the purchase.
I’ve paid by credit card and I was billed a few cents less or a few cents more than advertised. What does this mean?

Because our credit card payment partner is headquartered in China, there’s a currency conversion happening, which results in a currency conversion fee, typically around 2-3% of the total transaction value. This fee is usually paid by the credit card holder, but we’ve decided to pay this fee for you. The exact conversion fee depends on your issuing bank and we’re unable to determine how much it’ll be, so we consistently charge credit cards 3% less than advertised to make up for this.

I’ve made the payment but I’d like to cancel my order. Is this possible?

Yes, refunds can be done if shipping has not yet commenced. Just let us know via email and we’ll see what we can do.

Why don’t you accept payments by international bank transfer or PayPal?

International bank transfer fees are too high and we can’t automate the process, and PayPal doesn’t allow vendors of pharmaceutical products to use its platform.

Modafinil Questions

What’s the legal status of Modafinil?

Modafinil is legally available in every country we ship to either over the counter or with a valid prescription. Even though it is advisable to check your domestic import laws before ordering from us, it is unheard of that any legal repercussions beyond shipments seized by customs will occur.

What are the effects?

More focus and wakefulness, increased productivity, increased cheerfulness, sometimes slight euphoria, decreased drowsiness, sometimes increased creativity induced by decreased mental friction, increased stamina in physical activities, and eliminated sleepiness.

What do people use it for?

While many of our customers are prescribed Modafinil by their doctor for conditions such as Narcolepsy, ADD, ADHD, and sleep disorders, just as many use it off-label for increased focus and productivity. People in high pressure environments such as students and entrepreneurs attain an edge through Modafinil.
Provigil, Modavigil, Modiodal, Modalert, Modvigil… what’s that?

These are the various names of Modafinil and Armodafinil in countries all over the world. While the contents and effects are very similar, prices can be very different. Modalert by Sun Pharma in India is generally considered to be the most sought-after brand among Modafinil connoisseurs.

What’s the recommended dosage?

200-400mg taken first thing in the morning

How often should I take it?

Take it whenever you want that extra edge. As mentioned earlier, repeated use builds up tolerance, which is why you “cycle” the consumption. Cycling refers to stopping the usage for a while after taking it a lot to reduce the built-up tolerance; for instance, one week of Modafinil every day followed by one week without any Modafinil.
Is Modafinil addictive?

Not physically, but like with everything that’s too good to be true, you’re advised to carefully monitor your consumption behavior so that you don’t slide into psychological addiction. Just avoid taking large doses of the drug, e.g. not more than 2 pills a day, which corresponds to a maximum recommended dosage 400mg of Modafinil.
What are the side effects of Modafinil?

We cover the side effects of Modafinil in-depth on Modafinil Side Effects.